starvic123@gmail.com Secure Ordering Shopping at SmartAstronomy.com is very safe. In fact, we Guarantee that every transaction you make at SmartAstronomy.com will be safe with our secure servers hosted by Yahoo's Secure socket layer (SSL encryption is the industry standard and among the best software available today for secure commerce transactions). All of your personal information including credit card number, name and address is encrypted, so that it cannot be read as the information travels over the Internet. Your credit card information is processed via a highly secure payment gateway, and automatically deleted form our database within 30 days. Our site is hosted by Yahoo! And so you would automatically be covered by the Yahoo! Buyer Protections Program. Payment SmartAstronomy.com accepts Visa, MasterCard, Discover, Amex certified checks, company checks, and money orders. Credit card payments are submitted immediately, and only those items shipped will be charged. Personal checks and business checks must clear before shipment. Order Processing Time Most orders are processed and shipped within 24 hours International Orders We do not ship to the following countries due to international law, a high rate or experienced credit card fraud: Afghanistan or Irac (unless USA Military Base), Iran Additional Fees Sales Tax will be added to FL residents Shipping and Handling Shipping and Handling are specified on your order page. Shipping will be added to international orders. Please email us or call for a shipping quote. Customs and Clearance, Duties and Taxes On shipments outside the USA are your responsibilities. They are assessed by the destination country and are out of our control. Door to airport service does not include Customs Clearance, Duties, Taxes or delivery to your door. You are responsible for all these costs and they are not included in our shipping charges. Returns & Exchanges We must receive the returned merchandise within 30 days of the date you received it. All items must be in NEW (mint) condition. Returned items cannot show evidence of use or wear, dirt, or blemishes of any kind. Merchandise must be returned in its original packaging and should include all supplied materials, instructions, warranty cards, original accessories, hardware, and any software provided. Once returned, the product will be inspected and a credit will be issued. If there are marks, or any reason to believe the item was used, there is a 25% usage fee. The restock fee may be waived if exchanging for another item of the same or greater value. Buyer is responsible for shipping cost if item is returned other then damaged. We suggest that merchandise be securely packaged and insured for the full retail value, as SmartAstronomy is not responsible for lost or damaged packages. Return shipping costs are the responsibility of the customer. We will pick up the return shipping cost only if the item is defective. Please call or email us for return address information. Thank you. SmartAstronomy |